Service/Bodyshop Advisor and Front office Administrator

  • Sleator Kia
  • Sleator Kia, Lough Sheever Corporate Park, Mullingar, County Westmeath, Ireland
  • 15/06/2018
Full time Admin-Clerical Automotive Customer Service Information Technology Sales

Job Description

We are looking for an Advisor/Administrator to become a valued part of our dedicated and proud team of skilled craftsmen and managers.

Duties

  • To provide all our customers with systematic and qualified support and assistance in all phases of the service and bodyshop process, in order to deliver successful results and to enhance customer satisfaction as the basis for long-term building and maintaining of loyalty to the brand the Insurance Companies and the Dealership.
  • Commit every effort to attaining the targets and goals set by the Service Management Team
  • Ensure that the dealership's service department contributes to the customer's satisfaction with service delivery by providing a high quality of work.
  • Ensure that the dealership's Bodyshop  department contributes to the customer's satisfaction with exceptional standards and exact key to key times by providing a high quality of work and customer experience.
  • To deal with customer requirements for service and Bodyshop repair in an efficient and courteous manner both by phone and service reception.
  • Determine and discuss with the dealership workshop availability and manage bookings to ensure maximum workshop efficiency.
  • Manage service customer appointments efficiently and liaise with colleagues as appropriate
  • To deliver a high level of customer satisfaction and retention with emphasis on First Time Fix
  • Adopt at all times a positive approach which will encourage exceptional levels of customer care
  • Achieve consistently high standards across the dealership and Bodyshop and identify new ways to increase the performance
  • To be courteous at all times with Insurance affiliates and their engineers to enhance the complete repair process.
  • Daily bookkeeping and regular meeting with the financial controllers.

Skills required

  • Be fluent in verbal and written English
  • Excellent telephone skills and the ability to understand customers requirements using excellent interpersonal skills.
  • Proficient in Excel, Word, computer skills
  • Willingness to learn new software packages.
  • Knowledge of Autoview and autoflow would be a distinct advantage
  • Full, clean driving licence