IT Engineer

Intro

Avova Technologies are a well-established IT Solutions company based in Athlone. We are currently seeking a number of new positions as part of a recent expansion.

Life at Avova Technologies is very rewarding with a work culture that encourages innovation, professional development, and a real opportunity to contribute to the company.

This position is suitable for an experienced Level 2 / Field Engineer and offers the successful candidate exposure to a wide variety of technologies, interesting projects, and career progression within the company.

This position is full time and based at our Athlone Offices.

Role Requirements

• Must be eligabile to work in Ireland currently
• Excellent written and verbal communication skills in English
• Ability to work both independently and as part of a team.
• Willingness to Learn
• Full Clean Driver’s License
• 3+ Year experience in a similar role
• Experience with Windows, Microsoft Office, Active Directory, & Office 365
• Experience with Networking (Switches, Routers, Firewalls, Wi-Fi, DNS, DHCP, VLANs, QoS, VPNs)
• Excellent troubling shooting skills
• Linux and Mac OS experience an advantage
• Familiarity with Email (SMTP, IMAP, Exchange), Domains and DNS, Basic Web Hosting Knowledge.
• Experience working with a Ticketing/Service management system.
• Experience working in a fast pace changing environments.
• Genuine passion for IT/Technology is a must.

The Role

The successful candidate will join a busy, fast paced team supporting both internal and client systems and infrastructure. Typical responsibilities include: -

• Provide support to customers via phone email and remote control.
• Support Windows, Mac and Linux systems.
• Monitoring & Administration of Active Directory, Remote Management and Monitoring (RMM), Backups, Encryption and Microsoft 365 and Avova SaaS/Cloud Applications.
• Ensure all tickets and related documentation are kept up to date.
• Managing Customer Expectations and keeping them up to date with ticket progress.
• Design, Implementation, and support of Lan, Wan, Wi-Fi, VPN, Server and VoIP systems and infrastructure.
• Support and administration of Avova Cloud Services and Cloud Platforms spread across 5+ EU datacentres.
• Assist with internal and client projects from design to implementation and support.

Competitive Salary, based on experience.