Field Engineer – Automated Systems

  • Jungheinrich Ltd.
  • Remote (Maynooth, County Kildare, Ireland)
  • 06/03/2023
Full time, Permanent Automation Customer Service Electronics Engineering Installation-Maint-Repair

Job Description

To be accountable and responsible for the maintenance, testing and on-going customer support of new and existing Automated Systems (AS). To be the first point of contact for the local engineers in the escalation and troubleshooting of Automated systems.

· Champion Health, Safety & Environmental standards of both Jungheinrich and customers sites, ensuring at all times an approach of safety first is adopted.

· To provide technical support for the implementation of new AS installations

· To provide the on-going technical support for specified AS products

· To assist in the development of technical engineer product training on the AS product range and create a ‘best practice’ working environment

· To assist in the development and delivery of specialist customer operators training on the AS product range and create a ‘best practice’ working environment.

· To assist with the creation of site specific operational ‘quick reference’ documentation for customers & local engineers

· Working closely with key stakeholders, including but not limited to, technical services, VK-PS, service management and SHEQ, to ensure that the technical competence of the Irish business is developed to ensure a safe and competent ability to support the LS product portfolio

· To be ‘hands on’ to aid implementation of actions identified.


The following equipment is classed as Logistics Systems

· Automated Guided Vehicles (AGVs – Type I) & Automated VNA equipment (AGV Type II)

· ASRS solutions (Automated Storage & Retrieval Systems)

· Warehouse Management and Control Systems

· Pallet & Tote conveyors and associated equipment

· Carousel & Automated vertical lift systems

· Mobile Racking Systems

· UPC - Multi depth storage solutions (Under Pallet Carriers) / Pallet Shuttle Systems


Role Responsibilities

· To undertake maintenance and inspections in-line with the manufactures O&M manuals

· Execution of systems tests and back up of configuration data

· To undertake follow on repairs in accordance with the manufacturer’s recommendations

and industry standard practices

· Prioritise system faults and provide on-site assistance to the commissioning teams or local engineers and ensure these are successfully bought to a close.

· To troubleshoot and perform diagnostics, partly in collaboration with internal and external suppliers

· Complete and safely store parameter backups

· Testing of safety equipment (if qualified)

· Provide first level remote support

· To accurately record all work undertaken

· Provide support for commissioning and change requests

· To ensure the successful installation & commissioning of new AS

· Work in close co-operation with the CS Training Manager, Senior Technical Specialists and local engineering teams.

· To identify training requirements of the local engineering team (in conjunction with the, HoCS, & ASMs)

· To assist with the organisation and delivery of “on the job” coaching

· To assist with AS product specific documentation to aid local engineers

· Transfers project specific knowledge of suppliers to the local engineers

· Assist with “hyper care support” on customer sites Post go live

· Provide up to date technical support by phone

· Assist with the creation of site-specific customer operator training

· Responsible for identifying site-specific common best practices and ensure they are cascaded and implemented throughout the customer’s operations team.

· To assist with the creation of site-specific user documentation for both the customer and local engineers

· Liaise with the Line Manager and tech teams to inform them of best practice solutions and be responsible for follow up and validation that actions have been implemented

· Use the available systems data to identify gaps in reliability/availability of site systems

· Responsible for identifying equipment reliability and areas that can be improved

· To comply with Health & Safety legislation at all times

· To represent the company in a professional manner at all times and maintain customer relations

· To adhere to the Quality processes and procedures as set out by the company

· Communicate effectively with Line Managers

· Assist in the selection of tools, tools lists, diagnostic tools or specialist tools


Role Requirements Competencies Required


· Proven background in the implementation or support of automated / semi-automated intra logistic systems

· Background in Engineering

· A working understanding of Mechanical, Electrical & Electronic technical manuals & drawings

· A knowledge of PLC equipment & related Software

· Excellent PC literacy

· Excellent communication skills

· Health and Safety experience

· Experience in producing risk assessments & and safe-working procedures.

· Previous experience of customer meetings and reporting.


· Technical knowledge Asi, profibus, profinet and canbus systems

· Technical knowledge of inverters

· Previous experience of working with pallet cranes

· Previous experience of working with pallet conveyor & connected systems

· Previous experience of working with tote conveyor & connected systems

· Full understanding of pre-preventive maintenance (PPM) schedules & procedures

· Working knowledge of FEM standards governing the automated warehouse industry

· Leadership Skills

· Knowledge of Beckhoff / Siemens S7 PLCs

· Previous experience of AGVs

· IOSH minimum

· B Eng (or equivalent) in Engineering

· Previous experience of delivering training courses


Competencies Required


Competencies Required


Continuously seeks improvements

Takes responsibility for his/her actions

Adapts to new and changing demands and situations

Plans and organises multiple tasks or projects

High accuracy in numerical and written work.

Conforms to Health and Safety Legislation

Attentive and analytical thinker Collaboration

Establishes effective work relationships across all business divisions

Integrates into the teams

Shares knowledge with others proactively

Shows respect for others

Shows integrity, trust and loyalty

Complies with rules and regulations


Communicates openly, effectively and consistently with all stakeholder groups

Deals effectively with people from all levels

Able to communicate both face to face, via telephone and in writing Commitment

Takes initiative – self-starter, highly motivated

Sets high standards

Achieve agreed results on time

Focuses on customer needs and customer satisfaction

Builds and maintains strong working relationships

Special Conditions

· Working at height and rescue at height.

· Willingness to work at nights, bank holidays and weekends

· Flexibility to work hours as required to suit the task. This could be any time within 24 hours, seven days per week including ad-hoc out of hours technical support through the escalation procedure

· Willingness to learn non Jungheinrich equipment and take on additional support duties when required which may be outside of your normal working day

· If necessary, participate in an on-call rota system to provide support to local engineers

· Medical Assessment will be required for certain working environments i.e..Hypoxic.


The job description covers the core functions, technical and professional qualifications, necessary experience, personal skills and competences required for this position at present. Where necessary changes may be made to your role from time to time. You are required to be flexible in your approach to work and be prepared to perform duties and other tasks within your capabilities.