Level 2 IT Field Engineer

€35,000 - €55,000 yearly
  • DB Recruitment
  • Offaly, County Offaly, Ireland
  • 08/04/2023
Full time Information Technology

Job Description

New Level 2 role with a growing IT service provider in the midlands of Ireland.

Key Tasks & Responsibilities

  • Attend client site at the appointed time, liaise with the client on intended installation time scale and methods/process to be used, if required
  • Carry out the job as directed, liaise with the client on completion and confirm if any further tasks are required on-site, ensuring 100% satisfaction from the client on the install
  • Escalate any significant changes or additions to the SAM or scheduling department when on-site to seek clarification
  • Confirm install is completed and the client is happy with everything, update ticket time, update content, and close ticket
  • Inform scheduling on completion and availability for re-scheduling

Business Standards

  • Take personal responsibility for determining and satisfying the needs of your internal and external customers, ensuring total customer satisfaction as the basis for future business
  • Maintain cooperative and productive inter-departmental relationships and procedures to deliver exceptional customer services at all times
  • Uphold the company’s core values at all times
  • Communicate ideas for improvement aimed at enhancing performance and effectiveness at the company team and personal levels
  • When required participate in activities relating to a) standard operating procedures, b) training and development, c) performance reviews
  • From time to time to facilitate cover, you may be asked to carry out 1st-level helpdesk services, you will be required to familiarise yourself with these tasks to facilitate the provision of the same
  • Adhoc duties as required


Essential Requirements

  • Minimum of 3 years experience in Field Service
  • Microsoft training on Office 365
  • 3 years of server and network experience
  • Relevant technical qualifications
  • Full clean driver’s license


Desired Requirements

  • Manual handling training
  • Firewall / security training

For more info you can contact david@db-recruitment.ie

KEY Competencies

office 365, servers, networking