Customer Service Manager

€45,000 - €55,000 yearly
  • Allpro Recruitment Ltd.
  • Hybrid (Portarlington, County Laois, Ireland)
  • 19/05/2023
Full time, Permanent Customer Service

Job Description

AZMI Talent Solutions has a long term partnership with one of Irelands leading courier companies. We are recruiting a Customer Service Manager to join there team in Portarlington.
Key Responsibilities

  • Lead and supervise a team of dedicated customer service and logistics Representatives 
  • Develop an understanding of customers' needs and take actions to ensure that such
    needs are met.
  • Ensure the team follows customer service processes; from order entry to the delivery of
  • Monitor the team for the achievement of the best results as per the set KPIs
  • Determine best solutions for the issues, if any, escalated by the customers
  • Provide backlog analysis and ensure accuracy of data provided to SMT
  • Liaise with stakeholders (customers, sales managers, production units and logistic
    personnel) to meet and exceed their expectations
  • Process credit / debit notes for customers
  • Compute prices, discounts, commissions and shipping charges as required.
  • Ensure regulatory and quality compliance as per company handbook
  • Handle and resolve queries raised by Customers, Sales Managers and/or the Finance
  • Improve customer service experience, create engaged customers and facilitate organic
  • Take ownership of customers issues and follow problems through to resolution
  • Develop service procedures, policies and standards
  • Keep accurate records and document customer service actions and discussions
  • Analyse statistics and compile accurate reports
  • Recruit, mentor and develop customer service agents and nurture an environment where
    they can excel
  • Keep ahead of industry’s developments and apply best practices to areas of improvement
  • Control resources and utilise assets to achieve qualitative and quantitative targets
  • Adhere to and manage the approved budget
  • Maintain an orderly workflow according to priorities

Salary: 45-55k


  • Hybrid option
  • Pension and healthcare after 6 months

KEY Competencies

Customer Service, Management