Job Description
AZMI Talent Solutions has a long term partnership with one of Irelands leading courier companies. We are recruiting a Customer Service Manager to join there team in Portarlington.
Key Responsibilities
- Lead and supervise a team of dedicated customer service and logistics Representatives
- Develop an understanding of customers' needs and take actions to ensure that such
needs are met. - Ensure the team follows customer service processes; from order entry to the delivery of
goods - Monitor the team for the achievement of the best results as per the set KPIs
- Determine best solutions for the issues, if any, escalated by the customers
- Provide backlog analysis and ensure accuracy of data provided to SMT
- Liaise with stakeholders (customers, sales managers, production units and logistic
personnel) to meet and exceed their expectations - Process credit / debit notes for customers
- Compute prices, discounts, commissions and shipping charges as required.
- Ensure regulatory and quality compliance as per company handbook
- Handle and resolve queries raised by Customers, Sales Managers and/or the Finance
Department - Improve customer service experience, create engaged customers and facilitate organic
growth - Take ownership of customers issues and follow problems through to resolution
- Develop service procedures, policies and standards
- Keep accurate records and document customer service actions and discussions
- Analyse statistics and compile accurate reports
- Recruit, mentor and develop customer service agents and nurture an environment where
they can excel - Keep ahead of industry’s developments and apply best practices to areas of improvement
- Control resources and utilise assets to achieve qualitative and quantitative targets
- Adhere to and manage the approved budget
- Maintain an orderly workflow according to priorities
Salary: 45-55k
Benefits:
- Hybrid option
- Pension and healthcare after 6 months
KEY Competencies
ALLPRO RECRUITMENT – WHAT MAKES US DIFFERENT
From our inception in 2016, we have established ourselves as the leading workforce solutions provider in the Midlands. We have since grown in size, our sector focus, our recruitment approach, and our geographical coverage, to work across Ireland with some of the country’s leading employers.
OUR VALUES
We are proud of our values. We believe in a true partnership approach and take the time to understand the needs of each business and candidate we work with. Every role is important to us. Our aim is to establish long-lasting, human relationships and the amount of repeat business we enjoy is testament to this.
OUR PEOPLE
We recognize that without our people, we are nothing. As market trends, the economy and technology constantly change, we strive to advantage our clients and candidates by continually upskilling and investing in our people.
Of course we know our real strength lies in our traditional, consultative approach. Recruitment is all about people. At Allpro, meeting face-to-face and interacting with our clients and candidates in person is something that we will never stop doing.
EQUALITY
We treat and represent everyone the same regardless of race, gender, cultural background or age. Everyone has a special talent and ability.