Service Department - Service Engineer

Due to continued growth and expansion, we currently have a vacancy within our Service Team. The role will be based out of RDS offices in Mullingar, but with a requirement for frequent travel throughout Ireland & occasional Travel outside Ireland  as per business and customer requirements. 

Reporting to the Customer Support & After-Sales Manager, the role will include (but will not be limited to) the following duties:

·         Servicing, maintenance and repair of robots in accordance with company guidelines/ standard operating procedures and to the satisfaction of the customer.

·         Delivering a prompt and professional service at all times.

·         On-call work (per the on-call roster) as required by the business/ customers.

·         Provision of training to staff and customers in areas such as robotic maintenance and operations.

·         Working closely with the Customer Support & After-Sales Manager and service team to continuously improve the service, customer support and after-sales department.

·         Support on-site operations as and required.

Education/ Experience/ Skills Required

·         Mechanical qualification/ experience a distinct advantage.

·         Experience working in the robotics sector a distinct advantage.

·         Ability to read and understand technical drawings.

·         Excellent interpersonal and communication skills.

·         Ability to identify and diagnose problems.

·         Ability to problem solve and to work independently.