Service Support & Administration

Role/ Job Title:                 Customer Support Coordinator

Reporting to:                     Customer Relationship Manager

Location:                             On-Site/ Mullingar

Core Duties & Responsibilities

Service Support & Administration

• Liaise with service personnel regarding client requirements, daily/ weekly service schedules etc.
• Update the CRM system in a timely and efficient manner regarding calls completed, outstanding actions (e.g. ordering parts)
• Raise and issue invoices to customers accordingly and support queries arising regarding same
• Draft and issue quotations & invoicing to customers as required.
• Submit Invoicing/Receipts Report to the Accounts Team at the end of each month.
• Support the administrative aspects of the customer training programme.
• Support the Customer Relationship Manager with projects as they arise.
• Meet weekly with the Senior Manager to discuss Service Reports

Health & Safety

• Support Service team and contractors with Health & Safety Documentation for Customer Site Access

Other

• Support the business (for example, the Finance & Administration team) with any additional administration duties as might be required from time to time.
• Other duties as may be required and with due regard to your skills and experience.

General Duties

• Act courteously and communicate effectively with all those whom you come into contact with during the course of employment including colleagues, customers, suppliers, contractors, visitors.
• Foster and develop good customer and public relations at all times and portray a professional image of the Company at all times.
• Report for work in a timely manner and conduct work as scheduled to both Company and customer satisfaction.
• Work within the instructions and procedures of the Company’s systems as directed by your manager/ other management as appropriate.
• Conduct all duties in a constructive, productive and efficient manner at all times.
• Act diligently and professionally in the interest of the Company.
• Report any personal circumstances affecting/ impacting your ability to legally perform your duties.

Note

The above job description is non-exhaustive and is intended to be a general outline of the role, duties and responsibilities of the position. It may be added to in the future, depending on the needs of the business, customers etc.