Service Support & Administration

  • Robotics and Drives
  • Mullingar, County Westmeath, Ireland
  • 18/09/2023
Full time Accounts Assistant Admin-Clerical Customer Service Technical Sales

Job Description

Role/ Job Title:                 Customer Support Coordinator

Reporting to:                     Customer Relationship Manager

Location:                             On-Site/ Mullingar

Department:                      Operations

Core Duties & Responsibilities

Service Support & Administration

  • Liaise with service personnel regarding client requirements, daily/ weekly service schedules etc.
  • Update the CRM system in a timely and efficient manner regarding calls completed, outstanding actions (e.g. ordering parts)
  • Raise and issue invoices to customers accordingly and support queries arising regarding same
  • Draft and issue quotations & invoicing to customers as required.
  • Submit Invoicing/Receipts Report to the Accounts Team at the end of each month.
  • Support the administrative aspects of the customer training programme.
  • Support the Customer Relationship Manager with projects as they arise.
  • Meet weekly with the Senior Manager to discuss Service Reports

Health & Safety

  • Support Service team and contractors with Health & Safety Documentation for Customer Site Access


  • Support the business (for example, the Finance & Administration team) with any additional administration duties as might be required from time to time.
  • Other duties as may be required and with due regard to your skills and experience.

General Duties


  • Act courteously and communicate effectively with all those whom you come into contact with during the course of employment including colleagues, customers, suppliers, contractors, visitors.
  • Foster and develop good customer and public relations at all times and portray a professional image of the Company at all times.
  • Report for work in a timely manner and conduct work as scheduled to both Company and customer satisfaction.
  • Work within the instructions and procedures of the Company’s systems as directed by your manager/ other management as appropriate.
  • Conduct all duties in a constructive, productive and efficient manner at all times.
  • Act diligently and professionally in the interest of the Company.
  • Report any personal circumstances affecting/ impacting your ability to legally perform your duties.



The above job description is non-exhaustive and is intended to be a general outline of the role, duties and responsibilities of the position. It may be added to in the future, depending on the needs of the business, customers etc.


KEY Competencies

previous experience in scheduling/ planning/ service administration/office administration