Sales and Customer Service Assistant

  • Allpro Recruitment Ltd.
  • Offaly, Ireland
  • 25/10/2023
Full time, Permanent Retail

Job Description

On behalf of our client in the Midlands, we are recruiting for a friendly and hardworking Customer Service & Sales Assistant to join our team at their depot in Tullamore. The successful candidate will have strong customer service skills, a flexible approach regarding duties and responsibilities and excellent attention to detail.

The specific duties and responsibilities will include:

  • Serving customers and dealing with queries in person and over the phone.
  • Contacting existing, new & lapsed customers via outbound and inbound calls to process orders in an accurate, friendly, and efficient manner.
  • Making follow-up calls to customers to confirm that they received the service they expected and to identify and opportunities for improvement.
  • Delivery of a professional, efficient, and timely standard of customer service
  • Ask questions to identify customer needs effectively and maximise sales opportunities.
  • Develop relationships and build rapport with our customers and business partners to ensure customer satisfaction (account management style with your own defined set of customers).
  • Build an excellent knowledge of our business and an understanding of products and industry trends.
  • Take orders over the phone and input details into our system.

The successful candidate will have:

  • A minimum of 2 years of customer service industry or retail experience.
  • Experience of working in a customer service environment (face to face and telephone) with apositive, friendly demeanour.
  • Strong communication skills, written and verbal.
  • Ability to multi-task.
  • Ability to handle challenging conversations.
    Positive attitude and strong desire to meet customer's need.
  • Strong negotiation skills with the ability to resolve issues and address complaints effectively.
  • Confident and professional manner

This is a Job share permanent position offering a competitive remuneration package. The successful candidate will also be enrolled on the company pension scheme.