Sales and Customer Service Assistant

On behalf of our client in the Midlands, we are recruiting for a friendly and hardworking Customer Service & Sales Assistant to join our team at their depot in Tullamore. The successful candidate will have strong customer service skills, a flexible approach regarding duties and responsibilities and excellent attention to detail.

The specific duties and responsibilities will include:

• Serving customers and dealing with queries in person and over the phone.
• Contacting existing, new & lapsed customers via outbound and inbound calls to process orders in an accurate, friendly, and efficient manner.
• Making follow-up calls to customers to confirm that they received the service they expected and to identify and opportunities for improvement.
• Delivery of a professional, efficient, and timely standard of customer service
• Ask questions to identify customer needs effectively and maximise sales opportunities.
• Develop relationships and build rapport with our customers and business partners to ensure customer satisfaction (account management style with your own defined set of customers).
• Build an excellent knowledge of our business and an understanding of products and industry trends.
• Take orders over the phone and input details into our system.

The successful candidate will have:

• A minimum of 2 years of customer service industry or retail experience.
• Experience of working in a customer service environment (face to face and telephone) with apositive, friendly demeanour.
• Strong communication skills, written and verbal.
• Ability to multi-task.
• Ability to handle challenging conversations.
  Positive attitude and strong desire to meet customer's need.
• Strong negotiation skills with the ability to resolve issues and address complaints effectively.
• Confident and professional manner

This is a Job share permanent position offering a competitive remuneration package. The successful candidate will also be enrolled on the company pension scheme.