Job Description
The Writech Group are an internationally recognised leader in Fire Protection Systems. We are internationally approved to Design, Manufacture, Install, Service & Commission to all standards & have Award Winning expertise in Fire Sprinkler Protection, Foam enhanced Fire Protection, Gas Protection, Firewater Mist Protection, Insert Gas Protection & Special Hazard Fire Protection.
THE ROLE
This role will comprise one of IT technical support and database administration. The successful candidate will be responsible for providing technical support for all staff. There will also be an element of database administration in the form of changing and correcting data within a Microsoft Access database and extracting and compiling data as needed.
Reporting to: IT & Innovations Manager
Hours: 37hrs per week
Days: Monday - Friday
ESSENTIAL CRITERIA
- Strong IT support knowledge from a help-desk perspective.
- Strong working knowledge of Microsoft Office 365 package.
- Experience using Microsoft Access databases.
- Ability to explain concepts to non-technical staff.
DESIRABLE CRITERIA
- 3rd level IT qualification or Microsoft Certification.
- 3+ years’ experience in a similar role.
- Help-desk experience.
DUTIES & RESPONSIBILITIES
- Provide technical support to staff both office based and remote.
- Set up new users' accounts and profiles and deal with password issues.
- Talk staff through actions, either face-to-face or over the phone, to help set up systems or resolve issues.
- Correct issues within in house system database using Microsoft Access and SQL.
- Edit data and compile database reports where requested.
- Support and contribute to IT plans and procedures.
- Maintain procedural documentation and reports.
- Support the IT manager working with 3rd party providers.
- Undertake other appropriate duties assigned by the IT Manager.
Additional Benefits:
- HSF Medical Cash Plan
- Discount Health Insurance
- PRSA
- EAP
- Learning & Development
- Career Progression
- Company Events
- Refer a Friend Bonus Scheme
- Additional Annual Leave
Writech is an equal employment opportunities employer.
Job Type: Full-time
Benefits:
- Bike to work scheme
- On-site gym
- On-site parking
- Sick pay
Established in 1981, The Writech Group has grown to become one of the leading Fire Protection companies in Europe. Catering for small companies to Industry leading Corporations, Writech liaise regularly with clients and their representatives on area's of Risk Management & Business Continuity Planning to safeguard clients from losing their markets and assets from Fire. Writech is also synonymous with all the Global Insurance Companies and International Industry standards. The Groups innovation in design, manufacturing & servicing has been recognised Globally.
Our global HQ is located in Mullingar, just 30 minutes from Dublin’s M50. However, our clients span the breadth of Ireland, the UK and mainland Europe. We’ve also recently expanded into Sweden and plan to continue this ambitious growth trajectory.
Leading the industry in designing the perfect fire protection system
We have the most up to date 3D REVIT and industry leading software, together with bespoke internally developed APPs and Databases to ensure we design and construct the best systems possible. We can offer any fire fixed fire protection system to protect your premises from fire. If your premises is a Warehouse, Datacentre, Retail Shop, Apartment Block or Manufacturing Plant, we have a system to protect your property.
Leading the industry in manufacturing, installing and servicing
Writech is an industry leader in bespoke fixed water based and gaseous fire protection systems. Writech offer a one-stop-shop for design, engineering and installation of a bespoke system for our clients. With nearly 40 years of experience and over 100 dedicated employees, Writech prides itself on a complete offering to our client. Writech will design, manufacture, install, test, commission and maintain the perfect fire protection system for your site.
Leading the industry in developing careers, expertise and skills
It is our people who design, manufacture, install and maintain the fire protection systems we have developed. It is our people who ensure every system is quality checked and maintained to the highest standard. Writech have invested heavily in our internal training procedures and new training hub to develop the skills of our employees to be the best at what we do. We continuously strive to improve all aspects of our processes to make working safer, easier and more efficient.
40 years of experience – today’s Technology!
Each client, employee and project is different. We believe in supporting all with cutting edge technology, 40 years of experience and a passion for problem-solving. Being part of the LPS1048 scheme of fire sprinkler installers and FIRAS certification scheme of installers together with our ISO 9001:2018 and IS 14001, helps us show our commitment to being the best at what we do. We have recently added our BIM level 2 certification and we strive to merge all these requirements into our everyday processes, so our demand for quality and improved safety is a daily goal. While pushing for zero waste and eliminating wastage in all that we do, we can offer more for less.