IT Desktop Support Engineer

€27,000 - €32,000 yearly
  • Avova Technologies
  • Athlone, County Westmeath, Ireland
  • 20/03/2024
Full time, Permanent Digital ICT Information Technology IT Networking IT Systems Administrator Microsoft Office 365 Telecommunications

Job Description

Respectfully we do not require the assistance of recruitment service providers currently.

We are seeking a skilled individual to join our expanding technical team. As a valued member of the organisation, you will be responsible for providing Desktop technical support to customers, ensuring the smooth operation and maintenance of IT infrastructure. This is a semi-field role, as you will be required to travel to our client’s sites.

This is a full-time position and is based at our Athlone Offices.


This is NOT a remote position.

Role responsibilities

  • Working alongside the Helpdesk Staff, manage a queue of varied customer tickets, bringing each to a mutually satisfactory resolution, which can also include utilising other departments or tiers of support.
  • Adapt to the technical level of the customer, to best facilitate effective communication of solutions or guidance in ongoing troubleshooting.
  • Where required, travel to site for the purpose of deployment of projects and on-site resolution of technical issues where necessary.
  • Support operations and maintain the customers network, systems, and overall IT infrastructure.
  • To investigate, diagnose (root cause) and resolve IT related issues while working with the end user, other staff and third-party vendors, where appropriate.
  • Taking ownership for the resolution of issues, monitoring progress, and applying the escalation procedure, when necessary.
  • To ensure consistent delivery of high-quality services to all clients.
  • Assist with agreed plans to install or upgrade items of hardware and / or software on customer sites (Infrastructure installs and upgrades)

Key Skills and Experience

  • At least 2+ years IT Administrator (or equivalent) experience operating within a multi-disciplined support team.
  • Microsoft experience with excellent knowledge of Windows 7, 10, 11,  Server 2012, 2016 & 2019.
  • A full-clean driving licence is essential.
  • Excellent Knowledge of VPN technologies and client VPN setup and configuration.
  • Knowledge of routing on networks as a whole.
  • Excellent understanding of Ethernet networking and TCP/IP stack.
  • Experience with firewalls is a must.
  • Experience and familiarity with virtualisation technologies such as VMware, Proxmox & Hyper-V.
  • Proficient in Office 365, SharePoint Online along with OneDrive, OneDrive for Business and Microsoft Teams.
  • Excellent communication, customer service skills and telephone manner, with experience of setting expectations and communicating results.
  • Fluent English, both written and verbal.

 

Benefits

We offer a competitive salary based on experience, pension scheme, training, and development opportunities.

KEY Competencies

At least 2+ years IT Administrator (or equivalent) experience operating within a multi-disciplined support team.