IT Helpdesk Support Agent

€25,000 - €30,000 yearly
  • Avova Technologies
  • Athlone, County Westmeath, Ireland
  • 20/03/2024
Full time, Permanent Digital ICT Information Technology IT Networking IT Systems Administrator Microsoft Office 365 Telecommunications

Job Description

Respectfully we do not require the assistance of recruitment service providers currently.

We are seeking a skilled individual to join our expanding technical team. As a valued member of the organisation, you will be responsible for providing both 1st and 2nd level technical support to customers, ensuring the smooth operation and maintenance of IT infrastructure.

This is a full-time position and is based at our Athlone Offices.

This is NOT a remote position.

Role responsibilities

  • Working with the Helpdesk Team Leader and process owners, to provide help desk support for  deployment and maintenance of users, laptops, desktop PCs, servers, printers, as well as hardware, software, and peripheral support.
  • Support operations and maintain the customers network, systems, and overall IT infrastructure.
  • Provide high quality support to our customers across several site locations.
  • Work with vendors, partners, stakeholders, and users to resolve issues.
  • Manage user accounts, email accounts, and security groups to uphold data integrity and security.
  • Perform hardware/software installations in accordance with company policies and deadlines.
  • Manage own ticket queue and meet SLAs.
  • Documentation of IT operational processes.

Key Skills and Experience

  • A minimum of 1 years’ experience / proven high quality, helpdesk support.
  • Proven attention to detail and task completion.
  • Excellent organisational skills, managing multiple tasks simultaneously.
  • An understanding or familiarity of business processes and systems.
  • Experience with:
    • Microsoft Operating Systems
    • Microsoft Applications,
    • Active Directory user management, Group Policy, DNS, DHCP.
    • Anti-Virus/spyware/malware applications
    • TCP/IP, DNS, VPN, Firewalls, and switches
    • Ethernet and Wi-Fi networks
    • Microsoft Office 365 administrator & user management tasks.
  • Strong communication skills (including relationship building).
  • Excellent documentation skills.
  • Hands-on experience in troubleshooting and maintaining, of laptops, desktops, network equipment, printers, scanners, etc.


We offer a competitive salary based on experience, pension scheme, training, and development opportunities.

KEY Competencies

Proven attention to detail, Strong Communication Skills, Excellent organisational skills, Managing multiple tasks simultaneously.