Job Purpose:
Coordinating and leading a team of warehouse personnel, as well as ensuring efficient and effective receiving, handling, storage and dispatch of goods.
Main Duties and Responsibilities:
- To ensure orders are processed and despatched in a timely fashion to provide the best possible service to the customer.
- Supervise and lead a team of warehouse personnel.
- To pick and pack orders on a daily basis.
- Duties involve regular repetitive light, medium and heavy lifting including lifting and carrying weights up to 20kg approx.
- To maintain high levels of Health and Safety standards throughout all activities.
- To manage stock levels by participating in stock taking and cycle counting.
- Ensures that product inspection functions are performed efficiently to meet with Company's quality standards.
- Inspects the products and reports the results from products returned and update the RMA Log.
- To be responsible for receiving and inspection of deliveries and ensuring that safe unloading procedures are followed.
- To prepare finished goods for packing and dispatch.
- To process all necessary documentation within the Warehouse and complete all relevant system transactions, i.e. receipt of product.
- Report damaged packaging to ensure product quality for the customer.
- Follow up & control daily absence, over time and time keeping.
- Organize activities and assign jobs accordingly for staff.
- To work efficiently and effectively as part of a team.
- To ensure the work area is always kept clean and tidy.
- To achieve the targets and job standards set out by the warehouse manager.
- To be adaptable and flexible in approach to work.
- Any other task nominated by the Warehouse Manager, Management or Directors of the company.
Skills/qualifications:
Knowledge, Skills, and Abilities
- Good standard of numeracy and literacy
- Ability to follow instructions
- Ability to work under pressure and to deadlines
- Ability to work as part of a team
- Attention to detail
Competencies for the Role
Customer Focus and Quality
- Shows a commitment to superior customer service
- Anticipates and meets the need of clients
- Recognizes adverse customer reactions and develops better alternatives
Leadership
- Sets clear goal expectations in all working relationships
- Deals effectively with pressure; maintains focus and intensity and remains optimistic and persistent, even under adversity.
- Leads and manages an inclusive workplace that maximizes the talents of each person to achieve sound business results
Decision Making and Judgement
- Exercises good judgment by making sound and well-informed decisions
- Perceives the impact and implications of decisions
- Weighs the pros and cons of each option before making a decision and moving forward
- Can explain the rationale for a decision
Financial Focus & Management
- Identifies cost-effective approaches
Communication & Interpersonal Skills
- Listens effectively and clarifies information as needed
- All required documentation is completed in a clear, convincing and organized manner and by agreed deadline
Teamwork
- Communicate regularly with all members of warehouse personnel
- Consistently develops and sustains cooperative working relationships
- Helps teammates who need or ask for support or assistance
- Works well on own initiative or as part of a team.
