Location: Tullamore, Co. Offaly
Salary: Competitive, based on experience
Benefits:
- Pension scheme
- Healthcare benefits
- Training and Education support for professional development
- Team Building Events to foster a positive and collaborative environment
- Bike to Work Scheme
Role Overview:
We are seeking an experienced Operations Manager to lead and coordinate the operational functions of our team. This role is central to maintaining smooth day-to-day operations, including scheduling and overseeing IT engineering teams, managing client relations, and ensuring seamless processing of IT tickets. This role is also responsible for managing finance and accounts processes to support the financial health and sustainability of the organisation.
Key Responsibilities
Operations Management:
- Team Coordination: Schedule, monitor, and manage the workload of a dynamic team of IT engineers, ensuring efficient resource allocation to meet client demands and project deadlines.
- Client Relations: Serve as the main point of contact for key clients, fostering strong professional relationships and ensuring high levels of satisfaction.
- IT Ticket Management: Oversee the IT ticketing system, managing incoming client calls and prioritising issues to facilitate prompt and effective service.
- Process Improvement: Implement best practices in operational workflows, identifying opportunities for improved efficiency and client service.
- Customer Service: Ensure that all client interactions reflect our commitment to excellent customer service.
Finance & Accounts Management:
- Sales and Purchase Invoicing: Oversee daily sales and purchase invoicing to ensure accuracy and timeliness.
- Bank Reconciliation and Revenue Returns: Manage bank reconciliation, prepare revenue returns, and process payroll in alignment with organisational policies.
- Month-End and Year-End Procedures: Complete month-end and year-end financial processes, ensuring compliance with statutory requirements.
- Cash Flow Management: Monitor and manage cash flow to maintain the company’s financial stability and support ongoing operations.
- Financial Reporting: Collaborate with management to provide insights into financial performance and support decision-making processes.
Candidate Requirements
- Qualifications: Relevant third-level qualification or equivalent experience in Operations, Business, or related fields.
- Technical Proficiency: Advanced IT skills, with proficiency in Microsoft Office Suite (Word, Excel, PowerPoint); familiarity with Accounting systems such as Sage 50 & Payroll systems such as or Thesaurus.
- CRM Knowledge: Experience with CRM systems is beneficial.
- Communication Skills: Strong verbal and written communication abilities, with a focus on building effective client and team relationships.
- Leadership: Experience in team leadership or supervisory roles, with a demonstrated ability to inspire and coordinate teams.
- Organisational Skills: Highly organised, with a proven track record in managing multiple priorities effectively.
Why Join Us?
This is an exciting and dynamic opportunity to make a tangible impact within a growing and innovative IT company. As an Operations Manager at NIS Ltd, you will play a critical role in delivering operational excellence, building strong client relationships, and ensuring smooth financial processes that drive our success.
Apply today to become part of a forward-thinking team dedicated to delivering exceptional client service and operational effectiveness.
To apply please click on the "Apply Now" button below.
Operations Management, Digital Skills, Microsoft 365, Accounting, Sage 50, Payroll