Customer Service Representative

Key Responsibilities and Duties:

We are currently seeking a passionate and dedicated Customer Service Representative to join our dynamic team. If you have a strong commitment to providing exceptional customer support and meet the requirements below, we would love to hear from you!

Key Responsibilities:

• Handle customer inquiries via phone, email, and online chat in a professional and timely manner.
• Provide accurate product information and guidance to customers.
• Process customer orders through our ERP system.
• Collaborate with internal departments to resolve customer issues efficiently.
• Maintain and update customer records based on interactions.
• Perform additional duties as needed to support the team and operations.

Key Skills and Competencies:

Qualifications:

• Excellent communication skills: Ability to listen and convey information clearly to meet customer needs.
• Problem-solving skills: Quick thinking and critical analysis to address and resolve inquiries.
• PC proficiency: Strong working knowledge of Microsoft Excel and Word, with solid experience using ERP systems.
• Experience: A minimum of 2-3 years in a customer service or supply chain role.
• Product knowledge: Willingness to learn and apply product-specific information. Full training provided.