Client Services and Logistics Administrator

  • Bevcraft Group
  • Mullingar, County Westmeath, Ireland
  • 02/01/2020
Full time,   Permanent   Admin-Clerical Business Development Customer Service General Business

Job Description

Employer Description                                                               

Bevcraft Group is the Process & Packaging partner for the craft beverage industry and today works closely with close to 100 breweries and craft beverage producers across Ireland, the UK and Europe. Bevcraft Group has evolved from being an award-winning start-up to be a leader in its field and offers a dynamic environment in which to build a career in an exciting rapidly growing sector. Bevcraft Group’s services currently include mobile contract canning, wholesale supplies, shrink sleeving, labeling, coding and related testing services.

Role Description                                                               

The Bevcraft Group require a Client Services & Logistics Administrator. This role will be based in our Mullingar facility and will involve working closely with the local team as well as management. The role will include:

  • Engaging with clients on their requirements and managing timelines for production and delivery
  • Liaising with new client enquiries in conjunction with the Sales & Operations Director
  • Co-ordinating with staff at our production facility including mitigating production delays / relaying to clients
  • Calculating and ordering material requirements and transferring graphics to our supplier partners
  • Co-ordinating production schedules including drafting bookings and staff rotas
  • Maintaining central records including production data reports and billing data
  • Fielding inbound communications including calls, emails and postal correspondence in conjunction with other office staff
  • Processing eCommerce orders and fulfillment
  • Ensuring a high level of customer service is delivered to all clients
  • Engaging with new leads and enquiries and managing these through to sales
  • Processing production and sales documentation including delivery dockets and data capture forms
  • Collating KPI information in relation to operational performance
  • Assisting the wider Operations team as required to ensure goals are met
  • Assisting with the implementation of new ideas / concepts and projects
  • From time to time it may be beneficial to attend off site production runs to deliver material, relieve production staff and to engage with clients directly to build relationships

The role is expected to be varied with the majority of time spent at our Mullingar production facility but with the opportunity to also attend client sites from time to time.

Candidate Requirements                                                               

The ideal candidate will:

  • Have a Third Level Qualification (preferable, but not mandatory – we value all forms of experience!)
  • Have a Clean Full Driving Licence (preferable)
  • Have reasonable computer skills (Excel, Outlook, fast learner)
  • Have an aptitude for engaging with clients and customer service needs
  • Be detail-orientated and approach work in a logical / methodical way
  • Confident in interacting with other staff / working as part of a team
  • Be a self starter / self directed
  • Be punctual / reliable
  • Trustworthy and honest

Package                                                                

For the ideal candidate the following will be offered:

  • A competitive base salary
  • Access to an attractive bonus scheme which can start accruing after as few as 6mts
  • Access to perks such as company phone plan, contribution to health insurance / pension after 12mts in line with performance / responsibility
  • A career / promotion path within a rapidly growing business in an exciting sector
  • Ongoing training and development opportunities
  • Company funded social events run several times per year
  • Finish early Fridays

The Bevcraft Group is committed to creating quality career opportunities and seeks to provide annual pay rises to mitigate inflation, reward experience and encourage greater responsibility.

A 6mt probationary period applies to this role after which time, if successfully completed the role will become permanent. Annual reviews will be conducted every year thereafter.