€30,000 yearly
Thinglabs Ltd
Castlepollard, County Westmeath, Ireland
Job Summary:
The Customer Service Representative (CSR) will provide technical assistance to customers and answers to general enquiries related to Thinglabs’ products and services. The role is full time and based in our office in Castlepollard Co. Westmeath. Hours are Monday to Friday 9am to 5.30pm. The role is subject to an initial probationary period of 6 months.
Duties / Responsibilities:
Identifies, investigates, and resolves customers problems with Thinglabs’ products and services.
Fields support calls, email, and/or other communication from users with enquiries regarding connectivity, customer portals, billing and hardware.
Applies knowledge of Thinglabs’ products and services to solve problems.
Guides customers through diagnostic and troubleshooting processes.
Collaborates with other staff to research and resolve problems.
Collaborates with vendors and partners to investigate and resolve problems.
Processing customer orders.
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