4 jobs found

Job Summary: The Customer Service Representative (CSR) will provide technical assistance to customers and answers to general enquiries related to Thinglabs’ products and services.  The role is full time and based in our office in Castlepollard Co. Westmeath. Hours are Monday to Friday 9am to 5.30pm.  The role is subject to an initial probationary period of 6 months. Duties / Responsibilities: Identifies, investigates, and resolves customers problems with Thinglabs’ products and services. Fields support calls, email, and/or other communication from users with enquiries regarding connectivity, customer portals, billing and hardware. Applies knowledge of Thinglabs’ products and services to solve problems. Guides customers through diagnostic and troubleshooting processes. Collaborates with other staff to research and resolve problems. Collaborates with vendors and partners to investigate and resolve problems. Processing customer orders. Track and take...

Respectfully we do not require the assistance of recruitment service providers currently. We are seeking a skilled individual to join our expanding technical team. As a valued member of the organisation, you will be responsible for providing both 1st and 2nd level technical support to customers, ensuring the smooth operation and maintenance of IT infrastructure. This is a full-time position and is based at our Athlone Offices. This is NOT a remote position. Role responsibilities Working with the Helpdesk Team and process owners, to provide helpdesk support for deployment and maintenance of users, laptops, desktop PCs, servers, printers, as well as hardware, software, and peripheral support. Support operations and maintain the customers network, systems, and overall IT infrastructure. Provide high quality support to our customers across several site locations. Work with vendors, partners, stakeholders, and users to resolve issues. Manage user...

Respectfully we do not require the assistance of recruitment service providers currently. We are seeking a skilled individual to join our expanding technical team. As a valued member of the organisation, you will be responsible for providing Desktop technical support to customers, ensuring the smooth operation and maintenance of IT infrastructure. This is a semi-field role, as you will be required to travel to our client’s sites. This is a full-time position and is based at our Athlone Offices. This is NOT a remote position. Role responsibilities Working alongside the Helpdesk Staff, manage a queue of varied customer tickets, bringing each to a mutually satisfactory resolution, which can also include utilising other departments or tiers of support. Adapt to the technical level of the customer, to best facilitate effective communication of solutions or guidance in ongoing troubleshooting. Where required, travel to site for the purpose of deployment of...

Job description: Remote Xero Sales & Support Specialist needed to sell Xero accounting software, deliver client training, and provide ongoing support. Must have bookkeeping and accounting experience to understand client needs, demonstrate product value, and ensure successful adoption. Strong communication, problem-solving, and customer service skills essential for building lasting client relationships. Job Type: Full-time Benefits:   Work from home   Work Location: Remote