Matrix Recruitment
Hybrid (Roscommon, Ireland)
What you need to know Are you an experienced customer service professional? Would you be interested in advancing your career or pursuing a new opportunity? If so, my client based in Co. Roscommon is looking to recruit a Customer Service Manager (hybrid) for their facility. As the Customer Service Manager , you will manage your customer service team, oversee the daily operations and performance of the customer service function. This role requires strong leadership, organisational, and communication skills, along with experience using CRM systems to support effective case management and reporting. Your new job Key duties & responsibilities:
Maintain and update customer records in compliance with GDPR.
Provide data analysis & reporting & maintain CRM system.
Manage customer invoicing, credit notes.
Cross-training for customer service team
Will liaise with internal departments to resolve customer issues &...