3 jobs found

This role is be primarily based in Athleague, Co. Roscommon, but will extend on occasion to Ballymahon and Kilbeggan. You will be responsible for 1st level support within the production facility. You will also liaise with several internal and external parties to address and resolve issues in a timely manner. Responsibilities: Provide 1st level day to day technical support to dynamic office and production environments Provide problem diagnosis, using appropriate support tools for hardware, software & in-house applications Deliver outstanding customer service standards by answering all calls promptly, remaining courteous and professional always Working as part of a larger group wide team, you will work to both individual and group targets Provide excellent customer technical support, you will strive for first call resolution with each case Take ownership of and manage incidents through to resolution Liaise with various internal departments to resolve...

Mergon Group is a leading supplier of innovative plastic products to world class customers in the healthcare, automotive and industrial sectors. The Group has manufacturing operations in Ireland, the US, the Czech Republic and China. Mergon offers its employees interesting job challenges, opportunities for further development and a rapidly changing work environment with an emphasis on innovation and professionalism.   The Position Mergon International currently has an exciting and challenging role for an I.T. Systems Administrator. The successful candidate will be responsible for ensuring that all the ICT infrastructure is operating at peak performance as required by the changing needs of the business.    Responsibilities Maintaining the current install base of: Servers, PC’s, Laptops, Mobile Devices, Printers, Network Equipment, Video Conference System and other IT related devices. Supporting software solutions which...

Overview of Role: As a Service Desk Engineer you’ll enjoy a fast-paced busy, but fun environment working as part of a team. Each day presents different challenges! The service department is extremely busy and challenging and requires a person with the right combination of customer facing skills and technical knowhow. The primary duty of this role is to provide IT support services to our client companies. Provide system level support of multi-user operations systems, hardware and software tools, including installation, configuration, maintenance and support of these systems. Main Responsibilities: Assume full ownership and responsibility of all allocated support tickets ensuring they are dealt with promptly and professionally and satisfactorily concluded Ensure strict adherence to SLA when dealing with customer tickets/calls Installing, configuring and troubleshooting of software and hardware. Highlight any issues using our MSP platform on customer sites raising...