INET Computer Solutions Ltd.
Forest Park, Mullingar Business Park, Mullingar, County Westmeath, Ireland
Overview of Role:
As a Service Desk Engineer you’ll enjoy a fast-paced busy, but fun environment working as part of a team. Each day presents different challenges! The service department is extremely busy and challenging and requires a person with the right combination of customer facing skills and technical knowhow.
The primary duty of this role is to provide IT support services to our client companies. Provide system level support of multi-user operations systems, hardware and software tools, including installation, configuration, maintenance and support of these systems.
Main Responsibilities:
Assume full ownership and responsibility of all allocated support tickets ensuring they are dealt with promptly and professionally and satisfactorily concluded
Ensure strict adherence to SLA when dealing with customer tickets/calls
Installing, configuring and troubleshooting of software and hardware.
Highlight any issues using our MSP platform on customer sites raising...