€35,000 - €38,000 yearly
Force Recruitment & Outsourcing
Edenderry, County Offaly, Ireland
Job Title: Customer Service Representative Location : Edenderry, Co. Offaly Hours : Monday to Friday, 9:00 AM - 5:00 PM
Position Overview Our Client is looking for two friendly, professional, and efficient Call Centre Representatives to join their team at a very busy dental Clinic. As the first point of contact for our patients, you will be responsible for providing exceptional customer service over the phone. You will play a key role in scheduling appointments, answering patient inquiries, and ensuring the smooth operation of our call centre.
Key Responsibilities
Answer incoming calls from patients and prospective clients in a courteous and professional manner.
Schedule, reschedule, and confirm dental appointments using our booking system.
Provide detailed information about our services, procedures, and policies to patients.
Handle inquiries regarding patient records, billing, and insurance information.
Assist in resolving patient...