2 jobs found

Respectfully we do not require the assistance of recruitment service providers currently. We are seeking a skilled individual to join our expanding technical team. As a valued member of the organisation, you will be responsible for providing both 1st and 2nd level technical support to customers, ensuring the smooth operation and maintenance of IT infrastructure. This is a full-time position and is based at our Athlone Offices. This is NOT a remote position. Role responsibilities Working with the Helpdesk Team and process owners, to provide helpdesk support for deployment and maintenance of users, laptops, desktop PCs, servers, printers, as well as hardware, software, and peripheral support. Support operations and maintain the customers network, systems, and overall IT infrastructure. Provide high quality support to our customers across several site locations. Work with vendors, partners, stakeholders, and users to resolve issues. Manage user...

Respectfully we do not require the assistance of recruitment service providers currently. We are seeking a skilled individual to join our expanding technical team. As a valued member of the organisation, you will be responsible for providing Desktop technical support to customers, ensuring the smooth operation and maintenance of IT infrastructure. This is a semi-field role, as you will be required to travel to our client’s sites. This is a full-time position and is based at our Athlone Offices. This is NOT a remote position. Role responsibilities Working alongside the Helpdesk Staff, manage a queue of varied customer tickets, bringing each to a mutually satisfactory resolution, which can also include utilising other departments or tiers of support. Adapt to the technical level of the customer, to best facilitate effective communication of solutions or guidance in ongoing troubleshooting. Where required, travel to site for the purpose of deployment of...