INET Computer Solutions Ltd.
Millmount Road, Mullingar, County Westmeath, Ireland
Reference: VAC-17696 Job Title: IT Helpdesk Engineer (Office Based) Sector: IT, Software & Telecoms Salary: Salary negotiable Town/City: Mullingar Job Type: Permanent Job Description: INET Computer Solutions, Mullingar, Co. Westmeath.
Overview of Role:
As a Service Desk Engineer you’ll enjoy a fast-paced busy, but fun environment working as part of a team. Each day presents different challenges! The service department is extremely busy and challenging and requires a person with the right combination of customer facing skills and technical knowhow.
The primary duty of this role is to provide IT support services to our client companies. Provide system level support of multi-user operations systems, hardware and software tools, including installation, configuration, maintenance and support of these systems.
Main Responsibilities:
Assume full ownership and responsibility of all allocated support tickets ensuring they are dealt with promptly and professionally and satisfactorily concluded
Ensure strict adherence to SLA when dealing with customer tickets/calls
Installing, configuring and troubleshooting of software and hardware.
Highlight any issues using our MSP platform on customer sites raising a service ticket and escalate using the correct escalation procedures.
Develop and maintain an in-depth technical knowledge of INET products, services and solutions
Perform routine day to day system security checks and backups and produce status reports
Work closely within the Team to ensure that the highest quality of technical support and consultancy is delivered to the customer at all times
Work with other technical staff to ensure connectivity and compatibility between systems
Document relevant technical information on INET portal and Help Desk CRM application (Autotask) including site schematics, system problems, problem resolution and knowledge base content
Record and maintain hardware and software inventories, site and/or server licensing and user access and security
May be required to provide technical training to customers - systems administration and end user
Maintain confidentiality with regards to the information being processed, stored or accessed.
Monitor Remote Managed Service Application
Other ad hoc duties as required
Experience / Education:
Relevant qualification and min 3+ years’ experience
Appropriate level of competence in documented technical skills
Industry standard accreditations desired – Microsoft MCSE/MCSA,MCP, A+, Network+ Cisco / - CCNA CCNP
Knowledge Of:
Microsoft Operating Systems
Microsoft Applications
Anti Virus/spyware/malware applications
Networking – TCP/IP – Switching – Firewalling, VPN etc
Industry Standard Troubleshooting Procedures
Good knowledge of hardware and associated technologies: Servers, desktop, laptop, tablets and printers, Operating systems – Microsoft Server 2008, 2012, Active Directory and various business applications
Ability to Microsoft Office 365
Microsoft Azure knowledge preferred but not essentials as training will be given.
Essential:
Strong proactive customer service and interpersonal skills
The ability to prioritise and manage time effectively
Must have the ability to work independently or a part of a team
Good troubleshooting and analytical skills
Previous technical support experience and speak fluent English
An understanding of client-server applications would be a distinct advantage, as would one or more Microsoft MCPs or actively working towards certification.
Package: Salary Depending on Experience, Mobile Phone, Laptop
If this role excites and interests you we look forward to hearing from you. Please email your CV with a covering letter by clicking on the red text-link below.
Reference: VAC-17696 Job Title: IT Helpdesk Engineer (Office Based) Sector: IT, Software & Telecoms Salary: Salary negotiable Town/City: Mullingar Job Type: Permanent Job Description: INET Computer Solutions, Mullingar, Co. Westmeath.
Overview of Role:
As a Service Desk Engineer you’ll enjoy a fast-paced busy, but fun environment working as part of a team. Each day presents different challenges! The service department is extremely busy and challenging and requires a person with the right combination of customer facing skills and technical knowhow.
The primary duty of this role is to provide IT support services to our client companies. Provide system level support of multi-user operations systems, hardware and software tools, including installation, configuration, maintenance and support of these systems.
Main Responsibilities:
Assume full ownership and responsibility of all allocated support tickets ensuring they are dealt with promptly and professionally and satisfactorily concluded
Ensure strict adherence to SLA when dealing with customer tickets/calls
Installing, configuring and troubleshooting of software and hardware.
Highlight any issues using our MSP platform on customer sites raising a service ticket and escalate using the correct escalation procedures.
Develop and maintain an in-depth technical knowledge of INET products, services and solutions
Perform routine day to day system security checks and backups and produce status reports
Work closely within the Team to ensure that the highest quality of technical support and consultancy is delivered to the customer at all times
Work with other technical staff to ensure connectivity and compatibility between systems
Document relevant technical information on INET portal and Help Desk CRM application (Autotask) including site schematics, system problems, problem resolution and knowledge base content
Record and maintain hardware and software inventories, site and/or server licensing and user access and security
May be required to provide technical training to customers - systems administration and end user
Maintain confidentiality with regards to the information being processed, stored or accessed.
Monitor Remote Managed Service Application
Other ad hoc duties as required
Experience / Education:
Relevant qualification and min 3+ years’ experience
Appropriate level of competence in documented technical skills
Industry standard accreditations desired – Microsoft MCSE/MCSA,MCP, A+, Network+ Cisco / - CCNA CCNP
Knowledge Of:
Microsoft Operating Systems
Microsoft Applications
Anti Virus/spyware/malware applications
Networking – TCP/IP – Switching – Firewalling, VPN etc
Industry Standard Troubleshooting Procedures
Good knowledge of hardware and associated technologies: Servers, desktop, laptop, tablets and printers, Operating systems – Microsoft Server 2008, 2012, Active Directory and various business applications
Ability to Microsoft Office 365
Microsoft Azure knowledge preferred but not essentials as training will be given.
Essential:
Strong proactive customer service and interpersonal skills
The ability to prioritise and manage time effectively
Must have the ability to work independently or a part of a team
Good troubleshooting and analytical skills
Previous technical support experience and speak fluent English
An understanding of client-server applications would be a distinct advantage, as would one or more Microsoft MCPs or actively working towards certification.
Package: Salary Depending on Experience, Mobile Phone, Laptop
If this role excites and interests you we look forward to hearing from you. Please email your CV with a covering letter by clicking on the red text-link below.
