1 jobs found in portarlington

AZMI Talent Solutions has a long term partnership with one of Irelands leading courier companies. We are recruiting a Customer Service Manager to join there team in Portarlington.   Key Responsibilities Lead and supervise a team of dedicated customer service and logistics Representatives  Develop an understanding of customers' needs and take actions to ensure that such needs are met. Ensure the team follows customer service processes; from order entry to the delivery of goods Monitor the team for the achievement of the best results as per the set KPIs Determine best solutions for the issues, if any, escalated by the customers Provide backlog analysis and ensure accuracy of data provided to SMT Liaise with stakeholders (customers, sales managers, production units and logistic personnel) to meet and exceed their expectations Process credit / debit notes for customers Compute prices, discounts, commissions and shipping charges as required. Ensure...