02/01/2020
Full time
Permanent
Employer Description
Bevcraft Group is the Process & Packaging partner for the craft beverage industry and today works closely with close to 100 breweries and craft beverage producers across Ireland, the UK and Europe. Bevcraft Group has evolved from being an award-winning start-up to be a leader in its field and offers a dynamic environment in which to build a career in an exciting rapidly growing sector. Bevcraft Group’s services currently include mobile contract canning, wholesale supplies, shrink sleeving, labeling, coding and related testing services.
Role Description
The Bevcraft Group require a Client Services & Logistics Administrator. This role will be based in our Mullingar facility and will involve working closely with the local team as well as management. The role will include:
Engaging with clients on their requirements and managing timelines for production and delivery
Liaising with new client enquiries in conjunction with the Sales & Operations Director
Co-ordinating with staff at our production facility including mitigating production delays / relaying to clients
Calculating and ordering material requirements and transferring graphics to our supplier partners
Co-ordinating production schedules including drafting bookings and staff rotas
Maintaining central records including production data reports and billing data
Fielding inbound communications including calls, emails and postal correspondence in conjunction with other office staff
Processing eCommerce orders and fulfillment
Ensuring a high level of customer service is delivered to all clients
Engaging with new leads and enquiries and managing these through to sales
Processing production and sales documentation including delivery dockets and data capture forms
Collating KPI information in relation to operational performance
Assisting the wider Operations team as required to ensure goals are met
Assisting with the implementation of new ideas / concepts and projects
From time to time it may be beneficial to attend off site production runs to deliver material, relieve production staff and to engage with clients directly to build relationships
The role is expected to be varied with the majority of time spent at our Mullingar production facility but with the opportunity to also attend client sites from time to time.
Candidate Requirements
The ideal candidate will:
Have a Third Level Qualification (preferable, but not mandatory – we value all forms of experience!)
Have a Clean Full Driving Licence (preferable)
Have reasonable computer skills (Excel, Outlook, fast learner)
Have an aptitude for engaging with clients and customer service needs
Be detail-orientated and approach work in a logical / methodical way
Confident in interacting with other staff / working as part of a team
Be a self starter / self directed
Be punctual / reliable
Trustworthy and honest
Package
For the ideal candidate the following will be offered:
A competitive base salary
Access to an attractive bonus scheme which can start accruing after as few as 6mts
Access to perks such as company phone plan, contribution to health insurance / pension after 12mts in line with performance / responsibility
A career / promotion path within a rapidly growing business in an exciting sector
Ongoing training and development opportunities
Company funded social events run several times per year
Finish early Fridays
The Bevcraft Group is committed to creating quality career opportunities and seeks to provide annual pay rises to mitigate inflation, reward experience and encourage greater responsibility.
A 6mt probationary period applies to this role after which time, if successfully completed the role will become permanent. Annual reviews will be conducted every year thereafter.