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ZeroRisk Cybersecurity Ltd

Merchant Success Analyst Bilingual

We're Looking For People Who:

✅ Speak one or more of these languages fluently on top of English: French, German, Polish, Czech, or Spanish
✅ Have 2+ years of customer-facing experience (any industry - retail, hospitality, call centers, support desks, etc.)
✅ Enjoy helping people solve problems and feel confident
✅ Are willing to learn about cybersecurity and compliance (no prior experience needed!)

What You'll Do

You'll be the friendly voice helping merchants use our platform. Your day-to-day:

  • Answer questions from merchants via phone, email, and chat

  • Guide them through step-by-step processes on our platform

  • Explain things in simple, clear language (we'll teach you what to say!)

  • Document your conversations and flag when someone needs extra help

  • Work with your team to continuously improve

No cybersecurity background required. We provide full training on everything technical.

12/02/2026
Full time
Merchant Success Analyst Bilingual at ZeroRisk
€32,000 - €35,000 yearly
ZeroRisk Cybersecurity Ltd Longford, Ireland
Merchant Success Analyst Bilingual We're Looking For People Who: ✅   Speak one or more of these languages fluently on top of English : French, German, Polish, Czech, or Spanish ✅   Have 2+ years of customer-facing experience   (any industry - retail, hospitality, call centers, support desks, etc.) ✅   Enjoy helping people   solve problems and feel confident ✅   Are willing to learn   about cybersecurity and compliance (no prior experience needed!) What You'll Do You'll be the friendly voice helping merchants use our platform. Your day-to-day: Answer questions from merchants via phone, email, and chat Guide them through step-by-step processes on our platform Explain things in simple, clear language (we'll teach you what to say!) Document your conversations and flag when someone needs extra help Work with your team to continuously improve No cybersecurity background required.   We provide full training on everything...