Merchant Success Analyst Bilingual
We're Looking For People Who:
✅ Speak one or more of these languages fluently on top of English: French, German, Polish, Czech, or Spanish
✅ Have 2+ years of customer-facing experience (any industry - retail, hospitality, call centers, support desks, etc.)
✅ Enjoy helping people solve problems and feel confident
✅ Are willing to learn about cybersecurity and compliance (no prior experience needed!)
What You'll Do
You'll be the friendly voice helping merchants use our platform. Your day-to-day:
-
Answer questions from merchants via phone, email, and chat
-
Guide them through step-by-step processes on our platform
-
Explain things in simple, clear language (we'll teach you what to say!)
-
Document your conversations and flag when someone needs extra help
-
Work with your team to continuously improve
No cybersecurity background required. We provide full training on everything technical.