INET Computer Solutions Ltd.

INET Computer Solutions PC Support was formed in 2004 by Ronan Mc Namara with the aim of providing in house technical support for small businesses which had neither the skills nor the resources to manage their own IT strategy and systems. We are located strategically in Mullingar Co. Westmeath to server clients in the Midlands. INET Computer Solutions Limited offer system integration managed services, believing that provision of the complete solutions ensures good products and service throughout the life of a IT solution ensuring our customers see a return on investment for their IT, This has ensured proof of its continuing success and growth.

INET Computer Solutions Limited offers a complete system integration service. We are in the business of solving problems. In order to do this in real business environments we supply tailored products and skilled manpower. At INET Computer Solutions, we are outsourced Information Technology skills for small to medium businesses - your virtual I.T. department. We understand the needs of your business in an everyday changing environment and we will help inform and deliver I.T solutions to SME business. We will hear your needs and work closely with you to give you consultation and offer solutions in a friendly professional and efficient manner with less jargon that you can understand which is our guarantee to you.

INET Computer Solutions specialise in consultation of PC systems and servers for SME businesses from 5 users up to 75 users. We specialise in Windows Server 2003, 2008, 2012 and 2016 Products and our engineers are trained to this level to include Small Business Server Specialists which is an accreditation by Microsoft 

INET Computer Solutions Ltd. Millmount Road, Mullingar, County Westmeath, Ireland
23/07/2018
Permanent
Reference: VAC-17696 Job Title: IT Helpdesk Engineer (Office Based) Sector: IT, Software & Telecoms Salary: Salary negotiable Town/City: Mullingar Job Type: Permanent Job Description: INET Computer Solutions, Mullingar, Co. Westmeath. Overview of Role: As a Service Desk Engineer you’ll enjoy a fast-paced busy, but fun environment working as part of a team. Each day presents different challenges! The service department is extremely busy and challenging and requires a person with the right combination of customer facing skills and technical knowhow. The primary duty of this role is to provide IT support services to our client companies. Provide system level support of multi-user operations systems, hardware and software tools, including installation, configuration, maintenance and support of these systems. Main Responsibilities: Assume full ownership and responsibility of all allocated support tickets ensuring they are dealt with promptly and professionally and satisfactorily concluded Ensure strict adherence to SLA when dealing with customer tickets/calls Installing, configuring and troubleshooting of software and hardware. Highlight any issues using our MSP platform on customer sites raising a service ticket and escalate using the correct escalation procedures. Develop and maintain an in-depth technical knowledge of INET products, services and solutions Perform routine day to day system security checks and backups and produce status reports Work closely within the Team to ensure that the highest quality of technical support and consultancy is delivered to the customer at all times Work with other technical staff to ensure connectivity and compatibility between systems Document relevant technical information on INET portal and Help Desk CRM application (Autotask) including site schematics, system problems, problem resolution and knowledge base content Record and maintain hardware and software inventories, site and/or server licensing and user access and security May be required to provide technical training to customers - systems administration and end user Maintain confidentiality with regards to the information being processed, stored or accessed. Monitor Remote Managed Service Application Other ad hoc duties as required Experience / Education: Relevant qualification and min 3+ years’ experience Appropriate level of competence in documented technical skills Industry standard accreditations desired – Microsoft MCSE/MCSA,MCP, A+, Network+ Cisco / - CCNA CCNP Knowledge Of: Microsoft Operating Systems Microsoft Applications Anti Virus/spyware/malware applications Networking – TCP/IP – Switching – Firewalling, VPN etc Industry Standard Troubleshooting Procedures Good knowledge of hardware and associated technologies: Servers, desktop, laptop, tablets and printers, Operating systems – Microsoft Server 2008, 2012, Active Directory and various business applications Ability to Microsoft Office 365 Microsoft Azure knowledge preferred but not essentials as training will be given. Essential: Strong proactive customer service and interpersonal skills The ability to prioritise and manage time effectively Must have the ability to work independently or a part of a team Good troubleshooting and analytical skills Previous technical support experience and speak fluent English An understanding of client-server applications would be a distinct advantage, as would one or more Microsoft MCPs or actively working towards certification. Package: Salary Depending on Experience, Mobile Phone, Laptop If this role excites and interests you we look forward to hearing from you. Please email your CV with a covering letter by clicking on the red text-link below.