Client Onboarding and Operations Assistant

Operations Assistant 

We’re looking for a proactive, organised and friendly Operations Assistant to join our growing Product team. This is a hands-on role at the intersection of installation operations and client onboarding, where you’ll support the delivery of hardware deployments and ensure clients are set up for success on our platform.

You’ll play a key role in keeping projects moving coordinating installations, preparing engineers, and supporting clients through onboarding. Acting as the link between internal teams, field engineers, and customers, you’ll help ensure every project runs smoothly from post-sale through to activation.

The ideal candidate is practical, detail-oriented, and comfortable managing multiple moving parts. You communicate clearly, take ownership, and focus on getting things done well.

Key Responsibilities

Installation & Operations

• Coordinate hardware installation schedules and manage deployment timelines

• Prepare clear installation work packs by gathering technical and business requirements

• Support stock ordering and inventory tracking

• Ensure installations are organised, compliant, and delivered efficiently

Client Onboarding & Support

• Support clients through onboarding, including delivering virtual platform walkthroughs

• Capture client requirements, configurations, and key decisions throughout the process

• Help translate client goals into successful platform adoption

Communication & Process

• Maintain clear records of issues, updates, and project progress

• Keep internal teams and clients aligned with timely, structured communication

• Create and improve internal processes and documentation to support scaling

What We’re Looking For

• Strong organisational skills and attention to detail

• Clear, confident communication (written and verbal)

• A practical, problem-solving mindset with a bias for action

• Comfort working across both technical and operational tasks

• Ability to manage multiple projects simultaneously

• An interest in tech, with the ability to grasp both hardware and software concepts

What You’ll Get

• Hands-on experience across Product and Operations in a scaling business

• Remote role (Ireland-based) with meet ups once a month

• 23 days annual leave + bank holidays + your birthday off

• Broad exposure that builds a strong foundation for future career growth

• Joining a practical, ambitious team focused on delivering real results

• Monthly team workshops and social events

Salary: €32,000–€40,000 depending on experience