€32,000 - €35,000 yearly
ZeroRisk Cybersecurity Ltd
Longford, Ireland
Merchant Success Analyst Bilingual
We're Looking For People Who:
✅ Speak one or more of these languages fluently on top of English : French, German, Polish, Czech, or Spanish ✅ Have 2+ years of customer-facing experience (any industry - retail, hospitality, call centers, support desks, etc.) ✅ Enjoy helping people solve problems and feel confident ✅ Are willing to learn about cybersecurity and compliance (no prior experience needed!)
What You'll Do
You'll be the friendly voice helping merchants use our platform. Your day-to-day:
Answer questions from merchants via phone, email, and chat
Guide them through step-by-step processes on our platform
Explain things in simple, clear language (we'll teach you what to say!)
Document your conversations and flag when someone needs extra help
Work with your team to continuously improve
No cybersecurity background required. We provide full training on everything...