Merchant Success Analyst Bilingual at ZeroRisk

Merchant Success Analyst Bilingual

We're Looking For People Who:

✅ Speak one or more of these languages fluently on top of English: French, German, Polish, Czech, or Spanish
✅ Have 2+ years of customer-facing experience (any industry - retail, hospitality, call centers, support desks, etc.)
✅ Enjoy helping people solve problems and feel confident
✅ Are willing to learn about cybersecurity and compliance (no prior experience needed!)

What You'll Do

You'll be the friendly voice helping merchants use our platform. Your day-to-day:

• Answer questions from merchants via phone, email, and chat

• Guide them through step-by-step processes on our platform

• Explain things in simple, clear language (we'll teach you what to say!)

• Document your conversations and flag when someone needs extra help

• Work with your team to continuously improve

No cybersecurity background required. We provide full training on everything technical.

What We're Really Looking For

• Communication skills - You can explain things clearly and make people feel at ease

• Patience and empathy - You genuinely want to help people succeed

• Attention to detail - You follow processes and document things accurately

• Adaptability - You're comfortable learning new systems and topics

• Language skills - Fluent in English + at least one of: French, German, Polish, Czech, Spanish

Why This Role?

🌍 Global opportunity - Be part of our international expansion
📈 Career growth - Clear path to senior roles, technical specialists, or customer success positions
📚 Continuous learning - We invest in your development with ongoing training
💼 Meaningful work - Help businesses stay secure and compliant
🤝 Supportive team - Work alongside Customer Operations, Technical Services, and Customer Success teams

About ZeroRisk

We're a fast-growing cybersecurity company that helps businesses stay secure and compliant. We're expanding globally and need great people who can support merchants in multiple languages.

You don't need to be a tech expert - you just need to care about helping people and be ready to learn.