Service Advisor

On behalf of our client, a well-established and reputable motor dealership based in Cloghan, we are currently seeking a motivated and customer-focused Service Advisor to join their team.

Overview of the Role

We are seeking a motivated and customer-focused Service Advisor to join our team in Cloghan. Reporting to the After Sales Manager, this role is central to the smooth day-to-day running of the service department.

You will act as the first point of contact onsite, ensuring customers receive a welcoming and efficient experience while coordinating vehicle services and managing administrative tasks.

Key Responsibilities

Customer Service & Reception

• Act as the first point of contact for customers onsite, providing a friendly and professional welcome
• Answer phone calls and respond to emails, handling enquiries and bookings efficiently
• Maintain a clean and organised reception area
• Provide regular customer updates on vehicle progress and service timelines

Service Scheduling & Coordination

• Schedule vehicle services and manage the workshop diary
• Manage daily bookings to ensure efficient workflow
• Prepare job cards and liaise with technicians to ensure accurate service delivery
• Communicate clearly with customers regarding timelines and any additional work required

Administration & Invoicing

• Create invoices, process payments, and ensure accurate billing
• Maintain detailed records of customer interactions and service history
• Ensure consistent customer contact updates throughout the service process
• Support upselling of additional services, maintenance, and repairs where appropriate

Requirements

• Previous experience in a customer service, reception, or automotive environment preferred
• Strong communication and interpersonal skills
• Good organisational ability with the capacity to multitask
• Comfortable working in a busy environment
• Computer literacy (booking systems, invoicing software)
• Professional manner and appearance
• Full clean driver’s licence

Benefits

• Competitive salary
• Supportive team environment
• Training and development opportunities

Additional Information

• Full-time, permanent position
• Monday to Friday
• Onsite role based in Cloghan