What You Need to Know:
This is a great chance to step into a hands-on Service Engineer position with a focus on delivering top-notch customer support and technical solutions. If you’re a skilled engineer with a knack for communication and customer care, this could be the right opportunity for you.
Your New Job:
You’ll take on a key customer-facing role, handling a range of technical tasks using company systems and following set procedures. You’ll work to complete jobs safely and efficiently, keep customers in the loop, and report back as required. This is a role that values both teamwork and independence. Contract type, team size, or direct reporting lines are not specified.
Key Duties and Responsibilities:
Receive and manage tasks using electronic systems provided
Notify your manager and scheduling team quickly if delays occur
Keep customers updated with arrival times and notify them of any changes
Conduct visual risk assessments before starting each job
Provide accurate updates regarding parts used and ensure parts are pre-paid when required
Deliver professional customer service, discuss on-site recommendations, and document feedback
Manage regular stock checks on van or stored stock
Participate in training as directed
Liaise with on-site customers and seek office support for additional or unforeseen costs
Maintain company property and vehicles in good condition
What Are We Looking For?:
1 year’s experience in a similar role/environment
Physically fit for job requirements (medical may be required)
Clean driving licence and willingness for licence check
Some experience in a similar role/environment
Apply for This Job:
By applying, you are giving consent for Matrix Recruitment to contact you about this job. We collect your data for recruitment purposes only and will retain it for the duration required as outlined in our privacy policy. All CVs are treated in strict confidence and will not be submitted to any client without your prior knowledge and permission. Please note that due to the high volume of applications, we can only respond to candidates who meet the criteria for the role.
We Value Your Trust.
