Clerical Officer

On behalf of our client in public health, we are seeking a Grade III Clerical Officer to provide essential administrative and clerical support within a busy public health environment. This role plays a key part in ensuring the smooth and efficient operation of departmental services supporting public health clients.

The successful candidate will be responsible for a wide range of administrative duties, working closely with colleagues across the service to maintain high standards of organisation, communication, and service delivery.

Key Responsibilities:

General Administration

• Carry out day-to-day office duties including correspondence, post, typing, Dictaphone typing, faxing, photocopying, and filing
• Log, prioritise, and manage telephone calls, enquiries, and complaints, ensuring timely follow-up and escalation where required
• Draft and issue letters, memos, and general communications to internal teams, clients, and the public
• Maintain and update databases, records, and filing systems accurately
• Support the efficient running of departmental services through effective administrative coordination
• Develop a working understanding of departmental structures, procedures, and service delivery goals

Communication & Service Support

• Provide clear and professional written and verbal communication to staff and service users
• Liaise effectively with colleagues across departments to support integrated service delivery
• Maintain a courteous, approachable, and professional manner when dealing with queries
• Contribute positively to the public image of the service

Compliance & Record Keeping

• Ensure compliance with relevant legislation and organisational policies, including Data Protection requirements
• Maintain accurate record keeping in line with retention and governance standards
• Assist in the implementation of updated policies, procedures, and reporting requirements

Health, Safety & Sustainability

• Comply with all health and safety policies and procedures
• Support sustainability initiatives including energy, water, and waste reduction
• Adhere to applicable quality and regulatory standards relevant to public health services

Eligibility Criteria

Applicants must meet one of the following:

• Achieved at least Grade D (or pass) in five subjects in the Leaving Certificate or Leaving Certificate Vocational Programme (including approved subjects),
• OR
• Hold an equivalent qualification of at least the same standard,

OR

• Have satisfactory relevant experience demonstrating equivalent administrative and clerical skills,

OR

• Have at least two years’ previous service in a Grade III/II/I clerical or typist role within a public sector or similar organisation.

• Essential Skills & Competencies
• Proficiency in Microsoft Office (Word, Excel, PowerPoint)
• Strong organisational and administrative abilities
• Excellent attention to detail and accuracy
• Ability to prioritise workload and manage multiple tasks
• Strong communication and interpersonal skills
• Ability to work effectively as part of a team