Training Manager

Role Purpose

The Training Manager has corporate responsibility for the design, delivery, governance, and monitoring of the organisation’s training framework.

The role ensures that all safeguarding, safety, and mandatory training standards are met across services, and that the organisation remains compliant, inspection-ready, and aligned with best practice in social care.

This is a senior specialist role with cross-organisational authority and accountability.

Key Responsibilities

1. Training Strategy & Governance

• Develop, implement, and maintain the organisation-wide training framework
• Establish mandatory training matrices aligned to regulatory and organisational requirements
• Identify suitable training resources
• Ensure training standards meet safeguarding, health & safety, and sector compliance obligations
• Review and update training content in response to legislative change, inspections, or incident learning
• Provide regular training compliance reports to the HR Director and senior leadership

2. Training Delivery

• Deliver core mandatory training programmes, including but not limited to:
  • Manual Handling (Instructor level)
  • Children First
  • SCSIP
  • First Aid / First Aid Response (where qualified)
  • Risk Assessment awareness
  • Fire Safety
  • Health & Safety Regulations
  • Ligature awareness & SAM (Medication Management)
  • DLP Training
  • Crisis Prevention and Intervention
• Assist on induction training for new staff
• Ensure delivery is engaging, evidence-based, and operationally relevant

3. Training Design & Development

• Design and develop training materials and course content
• Adapt content to reflect organisational policies and procedures
• Develop blended learning approaches (workshops, practical sessions, digital modules where appropriate)
• Evaluate training effectiveness through structured feedback and competency review

4. Compliance Monitoring & Reporting

• Maintain accurate and up-to-date training records and attendance logs
• Monitor staff training anniversaries and refresher requirements
• Maintain live training compliance dashboards
• Prepare documentation for inspections and audits as required
• Escalate training compliance risks to the HR Director

5. Advisory & Quality Role

• Support managers on training needs arising from supervision, incidents, or performance concerns
• Support a culture of continuous professional development across services

Authority

The Training Manager is authorised to:

• Set and enforce mandatory training standards
• Require attendance at mandatory training
• Escalate non-compliance to senior management
• Recommend operational restrictions where mandatory training requirements are not met

Person Specification

Essential

• Train the Trainer qualification
• Significant senior-level experience in Social Care
• Strong knowledge of safeguarding, health & safety, and regulatory standards
• Proven experience designing and delivering structured training programmes

·        Manual Handling Instructor certification

·        Advanced proficiency in Microsoft 365, including:

• • Excel (tracking, reporting, structured data management)
  • PowerPoint (professional training design and presentation)
  • Word (formal documentation and reporting)
• Strong organisational, planning, and reporting capability

Desirable

• Relevant qualification in Social Care, Leadership, or Training & Development
• Experience working across multi-site services
• Experience supporting regulatory inspections

Core Benefits at Harmony Care

Harmony Care is committed to providing a professional, supportive and rewarding working environment. In addition to salary, the following benefits apply:

• Death in Service Benefit (DIS)
• Psychotherapy Support / Employee Wellbeing Support
• Access to Harmony Care’s Learning Hub
• Management Training Pathways
  • Structured development routes aligned to career progression
• Continuous Professional Development
  • Support for relevant training aligned to role and organisational needs
• Annual Staff Events
  • Summer, Autumn and Christmas gatherings
• Christmas Bonus
• Career Progression Opportunities
  • Clear internal pathways within a growing organisation
• Supportive Head Office Environment
  • Collaborative senior leadership engagement
  • Cross-functional exposure across HR, Operations and Compliance