Counter Sales Representative

The role requires the successful candidate to provide expeditious and courteous service while maintaining a positive outlook. As a counter sales representative you will be selling a vast range of tractor parts to meet customers’ needs. We are looking for individuals who will share our passion for our products.  

Key Responsibilities:

• Greet customers and handle customer requests promptly and courteously.
• Maintain merchandise displays in the counter sales area and maintain a clean, neat work area.
• Report any customer complaints to the Sales Manager
• Understand and use the computer system to access information, enter orders, credits, back orders etc., to accurately and efficiently move through the sales transaction.
• Participate in product and procedural training as requested by the Sales Manager
• Balance and be accountable for the daily takings.
• Participate in cross training in other department functions to allow for the opportunity to upskill and provide coverage to other areas.
• Perform all duties in a consistently safe manner and adhere to all company safety policies.
• ·Perform other duties as assigned.

Experience and Skills required: 

• Previous experience in a retail or customer service environment is desirable but not required, as training will be provided.  
• Attention to detail, positive attitude, team player with excellent communication skills via email, phone, 1:1 conversation.
• Knowledge and experience of using CRM systems, Excel, Word and Outlook
• Excellent multi-tasking skills/ A flexible approach to work.
• Strong customer service and communication skills
• Strong organisational and time management skills
• Strong collaboration and team working skills.
• A flexible approach to work. (Knowledge of tractor parts is an advantage)