ICT Support Technician

What You Need to Know:

Are you an experienced Level 2 ICT Support professional looking for your next challenge? This role presents an opportunity to deliver hands-on technical support in a multi-site environment, working directly with end users, business applications, and modern workplace technologies. If you thrive in a dynamic setting where good communication and adaptability are key, this could be the perfect fit.

Your New Job:

In this position, you’ll be the primary ICT point of contact for end-user support, technical troubleshooting, and field operations, including travel across multiple locations. The role involves a blend of desk-side assistance, remote troubleshooting, and hands-on hardware and software support. You’ll maintain accurate records, assist with improvement projects, and help standardise processes as part of a supportive team.

Key Duties and Responsibilities:

• Deliver second-line support for devices, applications, peripherals, connectivity, and Microsoft 365 services.
• Conduct on-site visits for planned maintenance, user support, and asset management.
• Provide identity and device management support, including user access, device setup, and compliance checks.
• Escalate complex issues with clear documentation and assist in root cause analysis.
• Uphold security practices, data protection, and promote safe working procedures.
• Maintain clear documentation and contribute to process enhancements.
• Collaborate with internal stakeholders and external vendors as required.

What Are We Looking For?:

• Minimum Level 7 qualification in ICT or equivalent experience.
• Proven experience in Level 2 ICT/field support in a multi-site setting.
• Confidence troubleshooting Windows devices and Microsoft 365.
• Familiar with ticketing systems and delivering quality customer support.
• Strong communication, independence, and organisational skills.
• Full clean driving licence and willingness to travel.

Apply for This Job:

Apply for this job now or get in touch with Aoife on aoifec@matrixrecruitment.ie for more information.

By applying, you are giving consent for Matrix Recruitment to contact you about this job. We collect your data for recruitment purposes only and will retain it for the duration required as outlined in our privacy policy. All CVs are treated in strict confidence and will not be submitted to any client without your prior knowledge and permission. Please note that due to the high volume of applications, we can only respond to candidates who meet the criteria for the role.

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