Technical Account Manager

What You Need to Know:

Here’s a fantastic opportunity for an experienced Technical Account Manager ready to take the next step. Join a well-established organisation where you’ll focus on building strong client relationships and adding genuine value to business IT investments. This is a full-time, permanent position based on-site.

Your New Job:

Stepping into this position, you’ll act as the main point of contact for your own portfolio of managed service clients.The focus is on collaborating with internal technical teams to ensure the highest service standards. This is not a hands-on technical support or sales role—it’s about proactive planning and delivering clear business results.

Key Duties and Responsibilities:

• Serve as the primary contact for a portfolio of clients.
• Foster strong, long-term relationships with senior business stakeholders.
• Align clients to standard IT and security processes.
• Conduct and present quarterly business reviews, highlighting service trends, risks, and improvement opportunities.
• Translate technical topics into clear business language.
• Identify and drive upsell, cross-sell, and project opportunities.
• Liaise closely with technical teams to proactively manage issues.
• Represent the voice of the customer within the business.

What Are We Looking For?:

• Minimum 3 years’ experience working in a managed service provider environment.
• Previous experience as a Technical Account Manager, Account Manager, or Senior Engineer in a client-facing capacity.
• Strong technical understanding of managed IT services, cloud, Microsoft 365, and security concepts.
• Excellent communication and presentation skills, particularly with senior stakeholders.
• Commercial awareness, including experience handling contracts and renewals.
• Experience conducting strategic IT reviews and familiarity with MSP tools is desirable.

Apply for This Job:

Apply for this job now or get in touch with Aoife on aoifec@matrixrecruitment.ie for more information.

By applying, you are giving consent for Matrix Recruitment to contact you about this job. We collect your data for recruitment purposes only and will retain it for the duration required as outlined in our privacy policy. All CVs are treated in strict confidence and will not be submitted to any client without your prior knowledge and permission. Please note that due to the high volume of applications, we can only respond to candidates who meet the criteria for the role.

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