IT Administrator/Helpdesk Support 

Job Summary:

We are looking for a motivated Junior IT Administrator / Helpdesk Support professional to provide first-line technical support to end users. You will be responsible for troubleshooting IT issues, maintaining systems, and assisting with day-to-day IT operations across the organisation.

Key Responsibilities:

Helpdesk & User Support

• Provide first-line support via phone, email, or ticketing system 
• Troubleshoot hardware, software, and network issues 
• Set up and configure user accounts, email, and devices 
• Assist users with general IT issues 
• Escalate complex issues to the IT manager 

Systems & Administration

• Install and configure desktops, laptops, printers, and mobile devices 
• Perform routine system checks and updates 
• Assist with Active Directory user and group management 
• Support Microsoft 365 administration 
• Maintain IT asset inventory 

Networking & Infrastructure

• Assist with basic network troubleshooting (Wi-Fi, LAN, VPN) 
• Support setup of routers, switches, and access points 
• Monitor system performance and report issues 

Documentation & Processes

• Log all incidents and service requests in the ticketing system 
• Maintain documentation for common issues and solutions 
• Follow IT policies and security procedures

Required Skills & Qualifications:

Essential

• 1 to 3 Years experience
• Understanding of Windows  
• Familiarity with Microsoft 365 (Outlook, Teams, OneDrive) 
• Strong troubleshooting and problem-solving skills 
• Good communication and customer service skills 
• Ability to prioritise and manage multiple tasks

Desirable

• Knowledge of Active Directory and user management 
• Basic networking knowledge (IP addressing, DNS, DHCP) 
• Experience with ticketing systems (e.g., Freshdesk, Zendesk) 
• Understanding of cybersecurity best practices

Education & Experience

• A third-level qualification in IT related field or relevant experience.
• Relevant certifications such as: 
• CompTIA A+ 
• CompTIA Network+