IT Helpdesk Support Agent

Respectfully we do not require the assistance of recruitment service providers currently.

We are seeking a skilled individual to join our expanding technical team. As a valued member of the organisation, you will be responsible for providing both 1st and 2nd level technical support to customers, ensuring the smooth operation and maintenance of IT infrastructure.

This is a full-time position and is based at our Athlone Offices.

This is NOT a remote position.

Role responsibilities

• Working with the Helpdesk Team and process owners, to provide helpdesk support for deployment and maintenance of users, laptops, desktop PCs, servers, printers, as well as hardware, software, and peripheral support.
• Support operations and maintain the customers network, systems, and overall IT infrastructure.
• Provide high quality support to our customers across several site locations.
• Work with vendors, partners, stakeholders, and users to resolve issues.
• Manage user accounts, email accounts, and security groups to uphold data integrity and security.
• Perform hardware/software installations in accordance with company policies and deadlines.
• Manage own ticket queue and meet SLAs.
• Documentation of IT operational processes.
• Adhere to internal Policies & Procedures in-line with ISO9001 & 27001

Key Skills and Experience

• A minimum of 1 years’ experience / proven high quality, helpdesk support.
• Proven attention to detail and task completion.
• Excellent organisational skills, managing multiple tasks simultaneously.
• An understanding or familiarity of business processes and systems.
• Experience with:
  • Microsoft Operating Systems
  • Microsoft Applications,
  • Active Directory user management, Group Policy, DNS, DHCP.
  • Anti-Virus/spyware/malware applications
  • TCP/IP, DNS, VPN, Firewalls, and switches
  • Ethernet and Wi-Fi networks
  • Microsoft Office 365 administrator & user management tasks.
• Strong communication skills (including relationship building).
• Excellent documentation skills.
• Hands-on experience in troubleshooting and maintaining, of laptops, desktops, network equipment, printers, scanners, etc.

Benefits

We offer a competitive salary based on experience (€30k - €35k), pension scheme, training, and development opportunities.

Please note that your application will automatically be disqualified if: –

• Your application does not include a Cover Letter & CV.
• Your application does not include sample work or a portfolio if listed as a requirement on the job posting.
• You are not currently eligible to work at the advertised location.
• Your application is submitted by any other means than the links below or the MidlandJobs.ie Portal.

Canvassing will lead to disqualification.