Service Bookings Administrator & Showroom Host

Established in 1972, Michael Moore Car Sales operates from two locations; Athlone and Portarlington.  Over the decades, we’ve earned a reputation as a trusted name in the Irish motor industry, proudly representing a current portfolio of premium automotive franchises including; Mercedes-Benz, Audi, Škoda, Volkswagen Passenger Cars, Volkswagen Commercial Vehicles, and Cupra.

Today, the Michael Moore Group is synonymous with excellence in automotive retail.  Widely recognised within the motor trade as a premium brand dealer, we are known for delivering a superior retail experience.  Our customers and partners continue to regard us as trustworthy, knowledgeable, and committed to excellence.

The Role:

As the first point of contact for customers visiting or contacting the dealership, the Service Bookings Administrator & Showroom Host plays a key role in creating a positive customer experience. This position combines responsibility for managing service bookings and supporting the aftersales department with welcoming showroom visitors and directing sales enquiries.

The successful candidate will ensure customers receive a warm, professional welcome while maintaining efficient booking processes and supporting the smooth operation of both the service and sales departments.

Duties & Responsibilities:

Service Bookings & Administration:

• Manage incoming telephone, email, and online service enquiries.
• Schedule service, maintenance, warranty, and repair appointments efficiently.
• Record customer and vehicle information accurately on the dealership management system.
• Confirm booking details, vehicle collection arrangements, and payment methods with customers.
• Maintain service booking diaries and workshop capacity schedules.
• Contact customers regarding appointment reminders and follow-up communications.
• Liaise closely with Service Advisors and Workshop Controllers to ensure efficient workflow.
• Assist with customer satisfaction initiatives and aftersales follow-up activity.
• Process service-related administration accurately and in a timely manner.

Showroom Host:

• Welcome all showroom visitors in a professional, friendly, and engaging manner.
• Identify customer requirements and introduce visitors to the appropriate sales team member.
• Manage showroom reception and ensure customer waiting areas are presented to the highest standard.
• Handle general dealership enquiries and direct calls appropriately.
• Support dealership events, vehicle launches, and promotional activities.
• Maintain excellent standards of presentation within the showroom environment.

Customer Experience:

• Deliver exceptional customer service aligned with manufacturer and dealership standards.
• Build positive relationships with customers through proactive communication.
• Resolve straightforward customer queries and ensure issues are escalated appropriately when required.
• Support the achievement of customer satisfaction and retention targets.
• Act as a brand ambassador for Michael Moore Car Sales at all times.

Requirements:

• Excellent interpersonal and customer service skills.
• Strong verbal and written communication abilities.
• Professional appearance and positive attitude.
• Strong organisational and administrative skills.
• Ability to multitask and work effectively in a fast-paced environment.
• Good knowledge of Microsoft Office applications.
• Ability to work as part of a team while also using initiative.
• Full clean driving licence.
• Eligibility to work in Ireland.

Desirable

• Previous experience in a receptionist, customer service, hospitality, retail, or motor industry role.
• Experience booking appointments or managing customer schedules.
• Knowledge of CDK, Kerridge, or similar dealer management systems.
• Understanding of vehicle servicing and aftersales operations.

This is a Monday to Friday full time on site position.

What We Offer:

• Competitive salary.
• Occupational Pension Scheme.
• Full training and ongoing development.
• Opportunity to work with leading automotive brands.
• Supportive and professional team environment.
• Career progression opportunities within a growing dealership group.