Audi Showroom Host

Established in 1972, Michael Moore Car Sales operates from two locations; Athlone and Portarlington.  Over the decades, we’ve earned a reputation as a trusted name in the Irish motor industry, proudly representing a current portfolio of premium automotive franchises including; Mercedes-Benz, Audi, Škoda, Volkswagen Passenger Cars, Volkswagen Commercial Vehicles, and Cupra.

Today, the Michael Moore Group is synonymous with excellence in automotive retail.  Widely recognised within the motor trade as a premium brand dealer, we are known for delivering a superior retail experience.  Our customers and partners continue to regard us as trustworthy, knowledgeable, and committed to excellence.

Overview of the Role

As the first point of contact for customers visiting our state-of the art Audi showroom; the Showroom Host / Receptionist plays a vital role in delivering an exceptional customer experience and will be the face of the dealership, creating a warm, professional and welcoming environment that reflects the prestige and values of the Audi brand.

This role requires an individual with excellent communication skills, a passion for customer service and the ability to manage our Audi front-of-house operations and associated administrative tasks in a busy retail environment.

Responsibilities

The responsibilities of the position include, but are not restricted to the following:

• Customer Experience
  • Welcome customers, visitors and business partners in a professional and friendly manner.
  • Ensure every customer receives a premium experience from arrival to departure.
  • Identify customer needs and direct them to the appropriate Sales Executive, Service Advisor or department.
  • Offer refreshments and maintain a comfortable customer waiting environment.
  • Assist with dealership events, vehicle launches and customer engagement activities.

 Reception and Key Administrative Tasks:

• • Manage the reception area, maintaining a professional first impression at all times.
  • Operate the main telephone system, directing calls efficiently and professionally.
  • Handle customer enquiries and provide accurate information regarding dealership services.
  • Manage appointment bookings and support showroom diary management where required.
  • Process incoming and outgoing post, deliveries and courier services.
  • Maintain customer records and administrative documentation in line with company processes.
  • Vehicle Registration responsibilities.
  • Additional sales administration tasks as and when required.
• Showroom Presentation
  • Monitor showroom appearance ensuring reception, customer lounge and display areas remain to the highest standard.
  • Assist in coordinating vehicle handovers and customer hospitality arrangements.

 Team Support

• • Provision of administrative support to the Sales and Service teams as required.
  • Work collaboratively across departments.
  • Support initiatives designed to improve Audi customer satisfaction and dealership performance.

 Requirements

·       Previous experience in a customer-facing reception, hospitality, retail or administration role.

·       Excellent communication and interpersonal skills.

·       Professional appearance and manner.

·       Strong organisational and multitasking abilities.

·       Proficiency in Microsoft Office applications.

·       Positive, proactive and customer-focused approach.

·       Ability to work in a fast-paced environment while maintaining attention to detail.

·       Experience in the motor industry desirable but not essential.

The successful candidate will demonstrate:

·       A genuine passion for delivering exceptional customer service.

·       Professionalism aligned with a premium luxury brand.

·       Confidence engaging with customers.

·       Strong attention to detail.

·       Reliability, flexibility and teamwork.

·       A positive and welcoming attitude.

Benefits

·       Competitive salary.

·       Company pension scheme.

·       Ongoing training and career development opportunities.

·       Supportive and collaborative team culture.

·       Modern working environment and premium brand experience.

Additional

·       This is a permanent and full time, onsite role.

·       Five-day workweek Monday to Friday.

·       Occasional requirement to work weekends.